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D. Swarovski Distibution GmbH
Swarovskistrasse 30
Postfach 567
6112 Wattens
Austria

Managing Director:
Markus Langes-Swarovski, Mag. Mathias Margreiter

Registered in the commercial register of regional court Innsbruck under the number FN 378791 x

VAT number: ATU67146625

Cookie Policy

Swarovski uses tracking technology (“Cookies”), which help make the websites more user-friendly, efficient, and secure. Swarovski also uses Cookies to enhance your user experience, which includes remembering you when you return to the Website and keeping track of your shopping bag content. This Cookie Policy provides you with information on the use of Cookies on the Website.

Cookies are small text files that are stored on your PC and used by your browser. Most of the Cookies Swarovski uses are session cookies, which are deleted automatically at the end of your visit.

Cookies will not harm your PC and do not contain any viruses. Nevertheless, if you do not want to use cookies, this will not prevent you from accessing Swarovski’s websites in any way. Your browser can be configured so that cookies can be accepted with your permission or completely blocked. You can opt to change your browser settings so that they do not allow Cookies to be accepted or saved at any time.

Alternatively, you can opt to be shown a warning message every time before you accept Cookies or you can set your browser up in such a way that it only accepts Cookies from certain websites. You can also delete Cookies that have already been saved at any time.

Kindly note however that if you decline Cookies on the Website, some functions on the Website may be limited or unavailable. As a result, to make it easier to use the Website, we recommend that your browser settings accept Cookies on the Website.

Google Analytics

This Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout.

Further information concerning the terms and conditions of use and data privacy can be found at https://www.google.com/analytics/terms/gb.html or at https://www.google.com/policies/privacy/.

We also use Google Analytics to analyze data from AdWords for statistical purposes. You can disable this via the Ads Preferences Manager (https://www.google.com/settings/ads/onweb/).

Access and accuracy

You can view and modify your personal data Swarovski maintains about you by contacting our customer service. You can also request a copy of that information, as well as request modifications and cancellations of your personal data at any time by sending an e-mail to the contact information below.

If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk reasons.

Storage and security of your personal information

Swarovski will endeavor to take all reasonable steps and do our best to keep secure any information which we hold about you, and to keep this information accurate and up to date. When we no longer need to use your information, we will take steps to properly de-identify or destroy it.

Unfortunately, however, no data transmission over the internet can be guaranteed secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through our Website and you use our Website at your own risk.

Your personal information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Swarovski.

Usernames and passwords

You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used on our Website. Please notify Swarovski immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.

You are responsible for the security of your user name and password (or other log-in information) and you take responsibility to ensure the confidentiality of this information.

Links to other websites

Swarovski provides access to third party websites through our Website. These linked websites are not under the control of Swarovski, and we are not responsible for the content or the conduct of the organization accessed via a link on our Website. Before disclosing your personal information on any website, we suggest you examine the terms and conditions and privacy policy of that website.

Retention Period

We will keep your personal information for as long as necessary for the purposes described above or as long as we are required by law. After this your personal information will be deleted. We cannot remove your personal information when there is a legal storage requirement, such as accounting rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.

Future changes

From time to time, Swarovski's policies will be reviewed and may be revised. Whilst Swarovski seeks to minimize changes to its policies, Swarovski reserves the right to change our Privacy Policies at any time by posting an updated version on our Website. Please therefore keep checking these policies to ensure you are aware of the current terms. If at any point Swarovski decides to use personal information in a manner materially different from that stated at the time it was collected we will notify you by e-mail or via a prominent notice on our Website, and where necessary we will seek your prior consent.

Contact information

If you have any further queries relating to our Privacy Policies, your personal data rights, or you have a problem or complaint, please contact us at:

Swarovski Distribution International AG, Dröschistrasse 15, FL-9495 Triesen, Customer Relations
E-mail: sp.info@swarovski.com
Phone number: +43 5224 500

We always want to hear from our customers, even if it is in the form of a complaint. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied

In case you require information or access to your personal data, our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

SWAROVSKI DATA PRIVACY NOTICE

Last modified on May 22, 2018.

This Data Privacy Notice describes the collection and further processing of personal data by companies of the Swarovski Group and its affiliates (together SWAROVSKI) as far as they are not covered by other data protection policies or are evident from the circumstances or are provided for by applicable law. The term personal data shall include all information relating to an identified or identifiable person.

This Data Privacy Notice describes in Section I processing of personal data by SWAROVSKI in general. Section II contains specific provisions for specific applications (e.g. online-shop, newsletter and banner advertisment).

If you provide SWAROVSKI with personal data of other persons, for example data about the receiver of a gift, please provide their personal data to SWAROVSKI only if you are allowed to do so pursuant to applicable data protection laws and only if the other person would agree to you providing its personal data to SWAROVSKI for the purposes the data are collected and the processing of its personal data according to our data privacy notice.

I. GENERAL PROVISIONS

1. CONTROLLER, DATA PROTECTION OFFICER

Every website (including online-shops and mini sites for special offers), every presence on social media, multimedia portals, chatbots and every app of SWAROVSKI (each a WEBSITE) has a controller within SWAROVSKI with respect to collecting personal data according to the EU General Data Protection Regulation (GDPR) (or comparable provisions according to applicable data protection laws). Unless provided otherwise on the WEBSITE (according to the imprint, the terms of use, etc.) or under Section II below, Swarovski Crystal Online AG, Alte Landstrasse 411, 8708 Männedorf, Switzerland, is the controller for the Online-Shop and Swarovski Aktiengesellschaft, Dröschistrasse 15, 9495 Triesen, Liechtenstein, is the controller for the Swarovski Group website www.swarovskigroup.com.

The respective subsidiary or affiliate is the controller in case SWAROVSKI communicates through other means of communication (email, letter, telephone, in person, etc.) and the communication does not fall within an activity for which SWAROVSKI has appointed a specific controller within this Data Protection Notice or otherwise.

Should a SWAROVSKI company or affiliate disclose personal data to another SWAROVSKI company or affiliate for certain purposes of the receiving company or affiliate, such company or affiliate is the controller. A list of the main companies and affiliates of SWAROVSKI can be found in ANNEX 1, which will be updated from time to time.

SWAROVSKI has not appointed a data protection officer according to article 37 GDPR save for SWAROVSKI companies and affiliates in Germany and Principality of Liechtenstein. The data protection officer can be contacted at:

For Germany: Swarovski (Deutschland) GmbH, Data Protection Officer, Hüttenstrasse 27, DE-87600 Kaufbeuren, email: dataprivacy.de@swarovski.com.

For the Principality of Liechtenstein: Swarovski Aktiengesellschaft, Data Protection Officer, Dröschistrasse 15, FL-9495 Triesen, email: dataprivacy.fl@swarovski.com.

Furthermore, any inquiry, claim or concern regarding data protection at SWAROVSKI (all companies and affiliates) can be addressed to the following contact points:

The contact shown on the imprint of the respective website;
The Group Data Privacy Team at dataprivacy@swarovski.com.

The representative of companies and affiliates of SWAROVSKI domiciled outside of the EU or EEA respectively according to article 27 GDPR is D. Swarovski KG, Legal Department, Swarovskistrasse 30, AT-6112 Wattens, email: dataprivacy.eurep@swarovski.com.

2. PROCESSING OF PERSONAL DATA

SWAROVSKI collects and processes personal data of

users of its WEBSITES registered with SWAROVSKI;
individuals purchasing and receiving/benefitting from products and services of SWAROVSKI;
potential or actual parties interested in products and services of SWAROVSKI;
recipients of newsletters of SWAROVSKI;
participants in research campaigns and opinion surveys conducted by SWAROVSKI;
participants in courses, seminars and other training organized by SWAROVSKI;
users of WIFI provided at SWAROVSKI stores and other locations;
individuals ordering or using customer loyalty programs of SWAROVSKI; and
registered participants of customer loyalty programs of SWAROVSKI (CUSTOMER PROGRAM)

(together CUSTOMERS).

The personal data of CUSTOMERS is generally collected directly by SWAROVSKI during the course of using the WEBSITE, as well as in stores or at events of SWAROVSKI or during direct communication via email, telephone or in any other way. However, personal data can also be collected indirectly, like for example when SWAROVSKI requests third parties to act as processors, such as for example SWAROVSKI’s PARTNERS (as defined further below, including wholesalers, dealers, retailers, suppliers and further business partners such as customer services vendors) and also namely when the CUSTOMER making the purchase does not correspond with the person benefitting from the purchase or if the purchase is shipped to a different person (e.g. as a gift), based on the recommendation of a third party (e.g. recommendation by family or friends of the CUSTOMER) or through further acquisition of supplementary information from third party data sources (e.g. social media).

In particular, the following categories of personal data is processed by SWAROVSKI:

Personal data and contact information including but is not limited to first and last name, maiden name, address, residence, telephone number, email address, age, date of birth, gender, marital status, relatives, contact in case of emergency, pictures, etc.;
Data pertaining to orders and purchases including but is not limited to payment information, credit card details and other payment details, billing and shipping address, products and services ordered and purchased, information connected to queries, complaints and disagreements relating to products and services or respective contracts entered into such as warranty claims, after sales services, repairs, customer care and services, rescissions and disputes, etc.;
Data in connection with product and services marketing including but is not limited to information such as newsletter opt-ins and opt-outs, documents received, invitations to and participations at events and special activities (as far as they are not part of a customer loyalty program), personal preferences and interests, customer segmentation information, etc.;
Data concerning the use of the WEBSITE including but is not limited to the IP address and other identification (e.g. user name of social media, MAC address of smartphones or comput-ers, cookies), date and time of WEBSITE visits, visited sites and contents, referring websites, etc.;
Data in connection with communication such as preferred means of communication, correspondence and communication with SWAROVSKI (including records of the communication), etc.;
Data which was collected in connection with a customer program such as number of membership, access codes (including passwords), preferred language, number of gift certificate, date and duration of the membership, payment information of the customer or a potential third party, information concerning the recipient of a gift, number of visits of the WEBSITE, purchase history, products acquired, etc. (besides traditional customer loyalty programs, all WEBSITE accounts, activities and events for which a CUSTOMER must register with his personal data and thus enter into a contract with SWAROVSKI shall be deemed a customer program for the purposes of this policy);

together CUSTOMER DATA.

In addition, SWAROVSKI collects:

Data of users of the WEBSITE, who do not register with SWAROVSKI (VISITOR) but may constitute personal data for example with social media (VISITOR DATA), the provisions of this notice regarding data collected from a CUSTOMER in connection with the use of the WEBSITE shall apply accordingly even though the identification of a VISITOR usually is not possible for SWAROVSKI;
Information pertaining to employees and contacts of their wholesalers, dealers, retailers, suppliers and further business partners (hereinafter natural persons shall be referred to as PARTNERS, their data as PARTNER DATA) such as namely contact details, information regarding their function, information relating to the previous contact with these individuals, data regarding marketing activities (e.g. receipt of newsletters), information regarding business transactions, requests, offers, tenders, conditions and contracts, information related to professional or other interests of the individuals.

Within the framework of their business relationship, CUSTOMERS will be required to provide CUSTOMER DATA necessary for the establishment and execution of the contractual relationship and the fulfilment of the associated contractual obligations or required by law. Without this data, SWAROVSKI will generally not be able to conclude or execute the contract with the respective CUSTOMER. This also applies analogously to the PARTNER DATA as far as business relations with the wholesalers, dealers, retailers, suppliers and business partners of SWAROVSKI are concerned; these in principle cannot be concluded and processed without information on their employees and other contacts. As any access to the WEBSITE is logged, connection data (such as the IP address) will always be logged; this is done automatically during the use and cannot be deactivated for individual VISITORS or CUSTOMERS.

3. PURPOSE OF PROCESSING AND LEGAL GROUNDS

3.1. PURPOSE of the processing

In accordance with applicable law, SWAROVSKI may process CUSTOMER DATA namely for, but not limited to, the following PURPOSES:

In connection with services offered, conclusions of contracts (namely purchases), executions of contracts (namely purchase contracts and contracts regarding the participation at customer programs and events), maintenance and development of customer relations, communication, customer service and support, promotions, advertisement and marketing (including newsletters and mailing of promotional materials);
Management of the users of the WEBSITE and other activities in which CUSTOMERS participate, operation and enhancement of the WEBSITE (including the provision of functions which require identifiers or other personal data) and further IT systems, identity verifications;
protection of CUSTOMERS, employees and other individuals and protection of data, secrets and assets of and entrusted to SWAROVSKI, safety of systems and premises of SWAROVSKI;
compliance with legal and regulatory requirements and internal rules of SWAROVSKI, enforcement and exploitation of legal rights and claims, defense against legal claims, litigation, complaints, combating abusive conduct, engaging in legal investigations and proceedings and responding to inquiries of public authorities;
sale or acquisitions of business divisions, companies or parts of companies and other corporate transactions and the transfer of CUSTOMER DATA associated therewith; and
for other purposes as far as a legal obligation requires processing and such processing was evident from the circumstances or indicated at the time of the collection.

(together the PURPOSE OF CUSTOMER DATA PROCESSING).

3.2. LEGAL GROUNDS of processing

SWAROVSKI uses the CUSTOMER DATA for the PURPOSE OF CUSTOMER DATA PROCESSING based on the following LEGAL GROUNDS:

performance of contracts;
compliance with legal obligations of SWAROVSKI;
consent of the customer (only insofar as the processing is based on a specific query and can be withdrawn at any time, namely the receipt of newsletters for which the client has registered for);
legitimate interests of SWAROVSKI, including but not limited to

purchase and shipment of products and services, also in connection with individuals who are not direct contractual partners (such as e.g. individuals receiving a gift);
carrying out advertisement and marketing activities;
efficient and effective customer support, maintenance of contact and other communication with CUSTOMERS outside of the processing of contracts;
understanding customer behavior, activities, concerns and needs, market studies;
efficient and effective improvement of existing products and services and development of new products and services;
efficient and effective protection of customers, employees and other individuals as well as protection of data, secrets and assets of or entrusted to SWAROVSKI, safety of systems and premises of SWAROVSKI;
maintenance and secure, efficient and effective organization of business operations including a secure, efficient and effective operation and successful further development of the WEBSITE and other IT systems;
reasonable corporate governance and development;
successful sale and acquisition of business units, companies or parts of companies and other corporate transactions;
compliance with legal and regulatory requirements and internal rules of SWAROVSKI;
concerns regarding the prevention of fraud, offences and crimes as well as investigation in connection with such offences and other improper conduct, handling of claims and actions against SWAROVSKI, cooperation in legal proceedings and with public authorities as well as the prosecution, exercise of and defense against legal actions.

In accordance with applicable data protection laws, SWAROVSKI may namely process VISITOR DATA for the purpose of maintaining and developing the WEBSITE (including the provision of functions which require identifiers or other personal data), for statistical analysis regarding the use of the WEBSITE as well as for combating abusive conduct, for purposes of legal investigations or proceedings and for the response to inquiries of public authorities. The VISITOR DATA shall be processed in accordance with the principles set out for CUSTOMER DATA above.

In accordance with applicable data protection laws, SWAROVSKI may process PARTNER DATA namely for the purpose of entering into and performance of contracts and other business relationships with PARTNERS, promotions, advertisement and marketing, communication, invitation to events and participation in promotions for PARTNERS, organization of joint activities, compliance with legal and regulatory requirements and internal rules of SWAROVSKI, enforcement and exploitation of legal rights and claims, defense against legal claims, litigation, complaints, combating abusive conduct, engaging in legal investigations and proceedings and responding to inquiries of public authorities, for the sale or acquisition of business units, companies or parts of companies and other corporate transaction and related transfers of PARTNER DATA. The PARTNER DATA shall be processed in accordance with the principles set out for CUSTOMER DATA above.

All the purposes of processing shall be applicable for the whole SWAROVSKI group, i.e. not only for the company which initially collected the personal data. Personal data of CUSTOMERS, VISITORS and PARTNERS is collected for the purpose of all SWAROVSKI companies subject to applicable data protection laws.

4. TRANSFER AND DISCLOSURE OF DATA

In accordance with applicable data protection laws, SWAROVSKI may transfer CUSTOMER DATA, VISITOR DATA and PARTNER DATA to the following categories of THIRD PARTIES who process PERSONAL DATA in accordance with the PURPOSE OF DATA PROCESSING on behalf of SWAROVSKI or for their own purposes:

service providers (within SWAROVSKI as well as external), including processors;
wholesalers, dealers, retailers, suppliers and other business partners;
customers of SWAROVSKI;
local, national and foreign authorities;
media;
the public including visitors of websites and social media of SWAROVSKI;
industry organizations, associations, organizations and other committees;
competitors;
acquirers or parties interested in acquiring business units, companies or other parts of SWAROVSKI;
other parties in potential or actual legal proceedings;
other group companies of SWAROVSKI.

(together THIRD PARTIES).

SWAROVSKI may disclose CUSTOMER DATA, VISITOR DATA and PARTNER DATA within SWA-ROVSKI as well as to THIRD PARTIES and in every country worldwide, including namely all countries in which SWAROVSKI is represented by Group companies, affiliates or other offices and representatives (see ANNEX 2, as updated from time to time) as well as to countries in which service providers of SWAROVSKI process their data (see ANNEX 2, as updated from time to time). If data is disclosed to countries that do not guarantee adequate protection, SWAROVSKI will ensure adequate protection of data disclosed by CUSTOMERS, VISITORS or PARTNERS by way of putting adequate contractual guarantees in place, namely on the basis of EU standard clauses, or it bases the transfer on the exceptions of consent, conclusion or performance of contract, the determination, exercise or enforcement of legal claims, overriding public interests or it discloses the data in order to protect the integrity of these individuals. The CUSTOMER, VISITOR or PARTNER can obtain a copy of the contractual guarantees from or will be advised where to obtain such copies by the contact points named above (see para. 1 above). SWAROVSKI reserves the right to redact such copies for reasons of data protection or secrecy reasons.

5. RETENTION OF DATA

In general, SWAROVSKI keeps personal data for no longer than it is necessary for the purposes for which the personal data are processed. However, SWAROVSKI may process personal data for longer periods subject to the following rules and obligations: SWAROVSKI retains personal data as long as SWAROVSKI (i) is obligated to do so (by way of contract, law or other provisions) or (ii) has an interest in them (namely an interest for reasons of proof in case of claims, documentation of compliance with certain legal or other requirements, an interest in non-personalized analysis). Deviating rules are reserved namely with respect to anonymization or pseudonymization of personal data subject to applicable law.

As a rule for contract related CUSTOMER DATA and PARTNER DATA (including business records and communication) SWAROVSKI retains personal data as long as the contractual relation is ongoing and for ten years after the termination of the contractual relationship unless (i) a shorter or longer statutory storage obligation is applicable on a case-by-case basis, (ii) the retention is required for reasons of proof or another valid reason based on applicable law, or (iii) the deletion of the data is required earlier (namely because the data is no longer required or SWAROVSKI is required to delete the respective data).

As a rule for operational data containing CUSTOMER DATA, VISITOR DATA or PARTNER DATA (e.g. protocols, logs), SWAROVSKI retains personal data for a period of 3 - 12 months.

6. COOKIES, GOOGLE ANALYTICS AND SOCIAL PLUG-INS

SWAROVSKI uses cookies on its WEBSITE. Cookies are a widespread technique that allocates an identification to the browser of the user of a WEBSITE which the user saves and shows upon request. On the one hand, SWAROVSKI uses session cookies which are automatically erased when the user closes the WEBSITE and which enable the server to establish a stable connection to the user (so that the content of a shopping basket is not lost, for example) as long as he browses on the website. On the other hand, permanent cookies which are only erased after a period defined per WEBSITE are used. Permanent cookies allow saving certain settings (e.g. language) for several sessions or allow for an automated log-in. The user consents to the application of permanent cookies by way of using the WEBSITE and the respective functions (e.g. language settings and automated log-in). The user may block the application of cookies on his browser or delete cookies there which may, however, impair the use of the WEBSITE.

In accordance with applicable law, SWAROVSKI may install coding in newsletters and other marketing email which allow it to determine if the recipient has opened an email or downloaded pictures contained in the email. However, the recipient may block this application in his/her email application. In any case he consents to the application of this technology by way of receiving newsletters on other marketing related emails.

Should SWAROVSKI place advertisement of third parties on the WEBSITE (e.g. banners) or intend to place an own ad on the website of a third party, cookies from companies specializing in the use of such advertisement may be employed. SWAROVSKI will not disclose personal data to such companies, i.e. they shall only place a permanent cookie with users of the WEBSITE in order to recognize users and do so in the sole interest of SWAROVSKI. This allows SWAROVSKI to place aimed advertisements for these individuals on external third party websites (e.g. in connection with products for which these individuals showed an interest in the online-shop). SWAROVSKI will not disclose personal data to the operators of external websites either.

SWAROVSKI may use Google Analytics or similar services on its WEBSITE. These applications are third party services which allow SWAROVSKI to measure and analyze the use of its WEBSITE. The provider of these services may be located in any country worldwide (in the case of Google Analytics which is operated by Google Inc. it is the U.S., www.google.com). The service provider uses permanent cookies for these applications. SWAROVSKI will not disclose any personal data to the service provider (who will also not save any IP addresses). The service provider may, however, monitor the use of the WEBSITE by the user and combine this data with data from other websites monitored by the same service provider which the user has visited and the servicer may use these findings for its own benefits (e.g. control of advertisement). The service provider knows the identity of the user who has registered with the service provider. In this case the processing of personal data will be the service provider's responsibility and data shall be processed according to the data protection policies of the service provider. The service provider will provide data on the use of the WEBSITE to SWAROVSKI.

In addition, SWAROVSKI may use plug-ins from social media networks such as Facebook, Twitter, Youtube, Google+, Pinterest or Instagram on its WEBSITE. In the default setting of the WEBSITE plug-ins are deactivated; the user can thus choose when to activate them. Should the user do so, the social media providers are able to establish a direct connection to the user during his visit on the WEBSITE, which allows the provider to be aware of the user's visit and may analyze the respective information. The subsequent processing of the personal data will be conducted in the responsibility of the provider and according to his data protection policies. The provider of the respective social media offering will not disclose any information to SWAROVSKI.

7. RIGHTS OF THE CUSTOMER, VISITORS AND PARTNERS

Any affected individual, including any CUSTOMER, VISITOR and PARTNER, may request information from SWAROVSKI as to whether data concerning them is being processed. In addition, they have the right to request the correction, destruction or restriction of personal data regarding them as well as to object to the processing of personal data. Should the processing of personal data be based on consent, the affected individual may withdraw consent at any time. In countries of the EU and EEA the affected individual may, in certain cases, have the right to obtain data generated during the use of online services in a structured, common and machine-readable format which allows for further use and transfer. Request in this respect shall be submitted to the contact point (see para. 1 above). SWAROVSKI reserves the right to restrict the rights of the affected individual in accordance with applicable law and e.g. not to disclose comprehensive information or not to delete data.

Should SWAROVSKI make an automated decision with respect to a certain individual which may have a legal effect for the affected individual or seriously affect her in a similar way, the affected individual shall have, in accordance with applicable law, the right to communicate with a controller of SWAROVSKI and to request a reconsideration of the decision or to request the prior evaluation by the controller. In this case the affected individual might no longer be able to use certain automated services. The individual will be informed thereof subsequently or separately in advance.

Any affected individual may also raise a complaint with the competent data protection authority, which in the case of a SWAROVSKI controller in Switzerland is the Federal Data Protection and Information Commissioner in Switzerland (http://www.edoeb.admin.ch), the SWAROVSKI controller in the Principality in Liechtenstein is the Data Protection Office (Amtstelle Datenschutzstelle, in the Principality in Liechtenstein (https://www.llv.li/), the SWAROVSKI controller in Austria is the Austrian Data Protection Authority in Austria (https://www.dsb.gv.at/). In all other cases a list can be found here.

8. CHANGES TO THE DATA PRIVACY NOTICE

SWAROVSKI is entitled to amend this Data Privacy Notice at any time and without prior notice or announcement. The latest version according to the WEBSITE shall be applicable.

Should the Data Privacy Notice form part of an agreement with CUSTOMERS and PARTNERS, SWAROVSKI may inform them of an update or amendments by email or in another appropriate manner. The amendments shall be deemed to have been accepted unless an objection is raised within 30 days of notification. In case of objection SWAROVSKI shall be free to terminate the agreement exceptionally and with immediate effect.

II. Specific Provisions

The following provisions shall supplement the provisions of the general part for certain activities of SWAROVSKI. In the event there is any inconsistency, the following provisions shall prevail the provisions of the general part.

1. ONLINE-SHOPS

The creditworthiness of CUSTOMERS may be evaluated automatically in online-shops in order to offer the purchase on account based on this decision as far as this payment option shall be offered at all. In this case the credit rating is evaluated on the basis of information from an external credit rating agency, which will provide SWAROVSKI with a credit score of the respective CUSTOMER. The agency will calculate the score based on a secret formula based on data on the payment history of the CUSTOMER, its debt and insolvency history and possible limitations of its legal capacity. Should the score be below a certain threshold no payment by invoice will be offered. In this event the CUSTOMER may contact the contact person shown on the imprint of the respective website of the online-shop if he is not ready to accept the decision.

Online shops of SWAROVSKI may automatically decide whether to enter into purchase agreements. However, SWAROVSKI does not deem this an automated individual decision (according to article 22 GDPR). In the event the CUSTOMER does not wish such an automated entering into an agreement, it has the option to purchase products and services from SWAROVSKI at physical stores run by SWAROVSKI and its retailers.

2. PARTNERS, INCLUDING WHOLESALERS, RETAILERS, DEALERS, CUSTOMER SERVICE VENDORS ETC.

As previously indicated, CUSTOMER DATA, PARTNER DATA and VISITOR DATA is generally col-lected directly by SWAROVSKI but also indirectly, like for example when SWAROVSKI requests THIRD PARTIES to act as processors, such as SWAROVSKI’s PARTNERS. In these cases, SWAROVSKI’s PARTNERS process personal data on behalf and under instruction of SWAROVSKI and are bound by specific processor agreements covering the terms and conditions of their duties in a manner to ensure the protection of the rights of our CUSTOMERS, PARTNERS and VISITORS and the processing and security of their personal data in accordance with applicable data protection laws.

3. NEWSLETTER AND BANNER ADVERTISEMENT

SWAROVSKI may send newsletters or other commercial communications in connection with its products and services to CUSTOMERS and PARTNERS. In accordance with applicable law, SWAROVSKI reserves the right to do so without prior consent of existing customers and business partners. However, the respective CUSTOMERS and BUSINESS PARTNERS may object to a further mailing of newsletters or other commercial communications at any time through their account on the respective WEBSITE or through the link indicated in every mailing. However, the termination of one newsletter may not entail the termination of other newsletters, as well.

It is possible that personalized advertisement is placed during the visit on the WEBSITE. Every banner advertisement displayed to the CUSTOMER contains products offered on the WEBSITE which have previously been looked at by the customer. The advertisement is generated by SWAROVSKI by the means of cookies (see Section I para. 6 above).

4. SWEEPSTAKES and other PROMOTIONAL ACTIVITIES

The following provisions shall be applicable for the processing of data by SWAROVSKI in connection with customer SWEEPSTAKES and other PROMOTIONAL ACTIVTIES.

The data in connection with the SWEEPSTAKE and other PROMOTIONAL ACTIVTIES is basically processed by (i) the controller of the respective local Swarovski company which sponsors, promotes and organizes the sweepstake and as the case may be by (ii) Swarovski Aktiengesellschaft, Dröschistrasse 15, 9495 Triesen, Liechtenstein, as a joint controller. Other companies and affiliates of SWAROVSKI may however use the collected personal data for their purposes according to Section I para. 3 above.

As far as the SWEEPSTAKE and other PROMOTIONAL ACTIVITES are concerned, SWAROVSKI namely processes the personal data of participants according to Section I para. 2 above. for the purposes listed under that respective provision, and in particular also for the following purposes in accordance with applicable laws:

carrying out the competition;
contacting winners;
publication of the contact details of the winners
promote winners on social media,
promotional and marketing activities.

Further information regarding the SWEEPSTAKE and OTHER PROMOTIONAL ACTIVTIES can be found in the specific terms and conditions applicable to each SWEEPSTAKE and PROMOTIONAL ACTIVTIY, as published and organized from time to time.

ANNEX 1 – List of SWAROVSKI Legal entities

Name	Address
SWAROVSKI Argentina Sociedad Anónima, Comercial e Industrial	Av. Juan B. Justo 637, 4to Piso, CP 1425 Ciudad de Buenos Aire, Argentina
SWAROVSKI Australia Pty Ltd	Unit 1, 4D Huntley Street, AU-2015 Alexandria, NSW
D. SWAROVSKI Distribution GmbH	SWAROVSKIstrasse 30, AT-6112 Wattens
D. SWAROVSKI KG	SWAROVSKIstrasse 30, AT-6112 Wattens
D. SWAROVSKI Tourism Services GmbH	SWAROVSKIstrasse 30, AT-6112 Wattens
Swareflex GmbH	Josef-Heiss-Strasse 1, AT-6134 Vomp
SWAROVSKI Austria Vertriebsgesellschaft m.b.H.	Feldkreuzstrasse 3, AT-6063 Rum
SWAROVSKI Austria Vertriebsgesellschaft m.b.H. & Co. KG	Feldkreuzstrasse 3, AT-6063 Rum
SWAROVSKI Mobility GmbH	SWAROVSKIstrasse 30, AT-6112 Wattens
SWAROVSKI Multibrand Distribution GmbH	SWAROVSKIstrasse 30, AT-6112 Wattens
S.A. SWAROVSKI Belgium N.V.	Nieuwstraat 47, BE-1000 Brussel
SWAROVSKI Cristais Ltda.	Alameda Itú, 852, 8th Floor, BR-01421-001 São Paulo
SWAROVSKI Crystal Components Ltda.	Alameda Itú, 852, 13th Floor, BR-01421-001 São Paulo
SWAROVSKI Canada Limited	80 Gough Road, Unit # 2, CA-L3R 6E8 Markham, ON
SWAROVSKI Chile Limitada	Marchant Pereira 150, Region Metropolitana, CL-Providencia, Santiago
Signity Hong Kong Ltd	1063 King's Road, 20th Floor, Quarry Bay, CN-Hong Kong
SWAROVSKI (Guangzhou) Trading Co. Ltd	02-07 Room,17 Floor,Central Tower,No.5,Xiancun Road,Guangzhou,510623,China
SWAROVSKI (Macao) Ltd.	Avendia da Amizade, n 555, Edificio Landmark, CN-Macau
SWAROVSKI (Shanghai) Trading Co. Ltd.	168 XiZang Road (M), Room 1601, The Headquar-ters Building, Huang Pu District, CN-200001 Shanghai
SWAROVSKI Greater China Limited	1063 King's Road, 9th Floor, Quarry Bay, CN-Hong Kong
SWAROVSKI Hong Kong Limited	1063 King's Road, 9th Floor, Quarry Bay, CN-Hong Kong
SWAROVSKI Taiwan Ltd	3F, No. 27, Chung Shan North Road, Sec. 1, TW-10441 Taipei
SWAROVSKI Global Business Services Americas SRL	Escazu Village Building 8th floor, San Rafael, Escazu, San José
SWAROVSKI Bohemia spol. s r.o.	Štětkova 1638/18, CZ-14000 Prague
SWAROVSKI France S.A.S.	15 Boulevard de Poissonnière, FR-75002 Paris
SWAROVSKI (Deutschland) GmbH	Hüttenstrasse 27, DE-87600 Kaufbeuren
SWAROVSKI Hellas S.A.	114, Vouliagmenis av. & 5 Spetson str., Glyfada, GR-16674 Athen
SWAROVSKI Hungary Retail Limited Liability Com-pany	Hermina ut. 17, HU-1146 Budapest
PT Crystallized Elements	Cyber 2 Tower, 31st Floor Unit B, JL HR. Rasuna Said, Blok X5 No. 13 Ku - ID 12950 Jakarta
SWAROVSKI India Private Limited	1A-D, Vandhna , 11, Tolstoy Marg, IN-110 001 New Delhi
SWAROVSKI Ireland Limited	70 Sir Rogerson's Quay, IE-Dublin
SWAROVSKI Internazionale d'Italia S.p.A.	Via G. Giulini 3, IT-20123 Milano
Signity Japan Ltd	Daisan Watanabe Building 6F, 2-1-33 Shiba, Mina-to-ku, Tokyo 105-0014
SWAROVSKI Japan Ltd.	Ichibancho Tokyu Building 12F, 21 Ichibancho Chiyoda-ku, Tokyo 102-0082
SWAROVSKI Korea Ltd	10,11,12,13F Baekyoung Bldg. 456 Dosan-daero, Gangnam-gu, KR-135-949 Seoul
SWAROVSKI Aktiengesellschaft	Dröschistrasse 15, FL-9495 Triesen
SWAROVSKI International Distribution AG	Dröschistrasse 15, FL-9495 Triesen
SWAROVSKI Global Business Services Asia SDN BHD	Unit 1.01, GBS@Mayang, Jalan Mahsuri, Bandar Bayan Baru, 11900 Bayan Lepas, Pulau Pinang
SWAROVSKI Malaysia Trading Sdn Bhd	Suite 19-03, 19th Floor, Menara Keck Seng, 203, Jalan Bukit Bintang, MY-55100 Kuala Lumpur
SWAROVSKI Crystal SA de CV	Av. Ejército Nacional Mexicano No. 579 Piso 11, Col. Granada, Del. Miguel Hidalgo, MX-11520 Mex-ico City
SWAROVSKI (Europe) Holding B.V.	Dam 6, NL-1012 NP Amsterdam
SWAROVSKI Handelsonderneming Benelux B.V.	Oosterdoksstraat 80, NL-1011 DK Amsterdam
SWAROVSKI International (NZ) Limited	3/45 Queen Street, Auckland 1010 New Zealand
SWAROVSKI Poland Sp. z o.o.	Crown Tower, ul. Hrubieszowska 2, PL-01-209 Warsaw
SWAROVSKI Ibérica, S.A - Sucursal EM Portugal, Lisbon
OOO SWAROVSKI Russia	Dolgorukovskaya street 7, RU-127006 Moscow
SWAROVSKI Brand License AG	Alte Landstrasse 411, CH-8708 Männedorf
SWAROVSKI Immobilien AG	Alte Landstrasse 411, CH-8708 Männedorf
SWAROVSKI Subotica DOO	Batinska 94, 24000 Subotica Republic of Serbia
SWAROVSKI Management Pte Ltd	2 Alexandra Road, # 03-01 Delta House, SG-159919 Singapore
SWAROVSKI Singapore Trading Pte Ltd.	2 Alexandra Road, # 03-01 Delta House, SG-159919 Singapore
SWAROVSKI Ibérica, S.A	C/ Llacuna, 10-20, 1a planta, ES-08005 Barcelona
SWAROVSKI Sweden AB	c/o Matrisen (Redovisning&Rådgivning), Box 22059, SE-10422 Stockholm
Daniel SWAROVSKI Corporation AG	Alte Landstrasse 411, CH-8708 Männedorf
SWAROVSKI (Schweiz) AG	Alte Landstrasse 411, CH-8708 Männedorf
SWAROVSKI Crystal Online AG	Alte Landstrasse 411, CH-8708 Männedorf
SWAROVSKI (Thailand) Limited	849 Vorawat Building, 16th Floor, Room 1601-1602, Silom Road, Silom Sub-district, Bangrak District, TH-10500 Bangkok
SWAROVSKI Kristal Ticaret Limited Sirketi	Abdi İpekçi Cad. No:57 Reasürans Han E Blok Kat:5, TR-34367 Istanbul
Chamilia Europe Limited	Unit 48 Hoults Yard, Walker Road, Newcastle Upon Tyne, NE6 1AB, England - UK
SWAROVSKI International Limited	21 Sackville Street, London, England, W1S 3DN
SWAROVSKI Middle East FZE	Roundabout No. 6, P.O. Box 17128, AE-Jebel Ali Free Zone, Dubai
SWAROVSKI UK Limited	1st Floor, Building 4, Chiswick Park, 566 Chiswick High Road, GB-W4 5YE London
SWAROVSKI Digital Business USA Inc.	1, Kenney Drive, US-02920 Cranston, R.I.
SWAROVSKI Financial Services Corp.	1, Kenney Drive, US-02920 Cranston, R.I.
SWAROVSKI North America Limited	1 Kenney Drive, US-02920 Cranston, R.I.
SWAROVSKI Retail Ventures Ltd.	1 Kenney Drive, US-02920 Cranston, R.I.
Amazar Americas, Inc	1 Kenney Drive, US-02920 Cranston, R.I.
Chamilia, LLC	1 Kenney Drive, US-02920 Cranston, R.I.
Signity Americas Ltd	1 Kenney Drive, US-02920 Cranston, R.I.
SWAROVSKI Lighting, Ltd	61 Industrial Blvd., US-Plattsburgh, NY 12901
Touchstone Crystal Inc	1 Kenney Drive, US-02920 Cranston, R.I.
Marigot Vietnam LLC	Lot 204, Amata IP, Bien Hoa City, Dong Nai Province, Vietnam